Frequently Asked Questions

What's in the box?

Depending on the box you choose, you will get 5-12 items. For the detailed number of items please check the box's description. Inspired by the popular Japanese gacha, the items in each box are a suprise, so you never know what you'll get! However, rest assured, all of the items are carefuly chosen to fit your selected theme.



Do you ship to my country?

Due to the current pandemic situation, we may not be able to ship to some countries. For more information please check our Shipping & Payment page.



Do you accept custom orders?

1. For the Sanrio Surprise Bag, if there is a certain Sanrio character that you want, but it is not on the list, please contact us and let us know which character you are interested in. We will do our best to accomodate all requests!! 2. If there are any other themes that you are interested in (anime, Japanese beauty, Japanese games etc.), please contact us to discuss the details.



Do you have a subscription service?

At the moment, we do not have a subscription box. However, we are working to make it happen, so please follow us on Instagram or Twitter for updates!